What Information We Hold and Why
When you create your account, we collect your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, our system logs the transaction reference, wallet number, and amount so we can
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match payments accurately and resolve any disputes. We also collect device identifiers and session data when you log in from your mobile browser or the tk999org app, which helps us detect unusual access patterns and protect your account. Cookies and similar tracking tools record your browsing
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behaviour on our site so we can improve page load times and show you the sections you visit most. We do not sell your personal information to third parties. We share data only with payment processors who handle your bKash, Nagad, or Rocket transactions, and with
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compliance services where local law and eligible regions require it. You can ask us to correct, export, or delete your account data at any time by contacting our support team through the channels listed on this page. Retention periods vary by data type — transaction records
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are held for as long as required under applicable financial regulations, while browsing data is cleared on a rolling cycle. If you are unsure what data we hold, the fastest path is a written request to our support email.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.